Here is the video link for the same feature: Product Return from POS Video
OpenERP Point of Sale has return product facility available from order Form view. But this feature is not available in POS interface. We have implemented very important feature – “Return products from POS Interface” so user don’t require to leave POS Interface to return the products.
Below is the screen for normal SALE mode. We have created 3 different buttons to identify the order mode.
1. Sale Mode, is a normal mode
2. Missing Receipt Mode, in which if customer doesn’t have receipt but still salesman can return order so in this case only negative order will be generated.
3. Return Mode, to return the products by comparing with original order.
OpenERP POS Normal Sale Mode
Once the order is placed, we can see barcode on receipt for that order number generated.
POS Normal Sale Receipt
And here is the order which is generated from POS interface.
OpenERP POs Order Created
Now lets try to return the product from POS interface.
When we click on “Return Order” button, at that time this popup will open to enter order reference number.
Here in the image where we can enter order number using barcode or manually.
OpenERP POS Return Order Number
Once the exact order is found, then list of products will be loaded which are available in the selected order.
OpenERP POS Return Order Screen
If we try to select more product quantity than selected order quantity then it will raise an warning message.
OpenERP POS Return Warning
We can also mention any reason for returning products what customer specified.
OpenERP POS Return Payment Screen
Once we complete partial return order then we can return the same order again for remaining product quantities displayed in following screen.
OpenERP POS Order Remaining Products
Here is the order return receipt in negative if we are returning products.
OpenERP POS Order Receipt
In order list we can see that main order and return orders have same order numbers with positive and negative values.
OpenERP POS Order List
POS Order form with corresponding values.
OpenERP POS Return Order Form
In “note” field, we can find reason which is entered during return products.
OpenERP POS Return Reason